For security, your Salesforce Mobile session times out after ten minutes of inactivity. You must use a passcode — which is different than your Salesforce password — to access the mobile application after it locks. You are prompted to set up this passcode when you log in to Salesforce Mobile for the first time.
The default timeout value is ten minutes. Your administrator can change the timeout value to a different time interval or remove it so that the application never locks.
Set Up Your Passcode
- Install Salesforce Mobile.
- Blackberry Installation
- iPhone Installation
- Android Installation
- Windows Mobile Installation
- After your Salesforce records download to your device, you are prompted to create your passcode.
- Click OK.
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Enter your passcode, then click OK.
- The passcode can be between 5 and 32 characters.
- Do not include any spaces.
- Enter your passcode again for confirmation, then click OK.
Notes about Passcodes
- Your passcode never expires; however, if you or your administrator choose to erase the Salesforce data on your device, you are prompted to create a new passcode after re-activating your Salesforce Mobile account.
- In cases where you incorrectly type your passcode, you have ten attempts to enter the correct passcode before you are prompted to change it.
- If you forget your passcode, click Deactivate in the passcode popup window. The mobile application erases the Salesforce data on your device. After you enter your Salesforce username and password to reactivate your mobile account and download data, you are prompted to create a new passcode.