An Administrator can manually reset one or more users passwords in the manage users section of the application. Users will then receive an email (at the email address listed on their user record). After receiving the email, users will need to follow the directions in the email to complete the password reset steps.
Resetting a users' passwords, might cause them to have to activate their computers to successfully log in. Resetting a locked-out users' passwords automatically unlocks their accounts and allows access with the correct login credentials. When users lose their passwords, they can click the "Forgot your password?" link on a failed login page to receive a new password via email. After they correctly answer their previously defined security question before they can reset their password and log in. Additionally, An Administrator can customize part of the page where the user answers the security question with additional information about where to go to for help.
Navigate to Setup
Click on Your Name
Select Setup
Manage Users
Under Administration Setup
Choose Manage Users
Select Users
- Check the checkbox next to the person whose password you wish to reset (Optionally, to change the passwords for all currently displayed users, check the box in the column header to select all rows.)
- Click Reset Password button
Verify
Click OK
Confirmation
Users will recieve an email notification - Shown Below
