After you assign users to mobile configurations, they can download and install the Salesforce Mobile client application on their wireless devices.When a user logs in to the mobile application the first time, Salesforce collects the device information and associates the device with his or her user record. The device information is read only.While the device entry is created automatically, you can still view and manage all the mobile users and devices in your organization by clicking Setup | Mobile Administration | Mobile Users and Devices.
From the All Mobile Users and Devices page:
- You can view the list of users in your organization whom have been enabled to use Salesforce Mobile.
- You can create custom list views to see different subsets of your mobile users For example, create a view that shows the mobile users whom have never logged in to Salesforce from their devices to evaluate your organization's mobile deployment efforts.
- To view details about a mobile device, click the device address.
- To view details about a specific user, click the username.
- To view details about a mobile configuration, click the mobile configuration name.
- The buttons on the All Mobile Users and Devices page let you perform actions on multiple mobile users at one time. You can:
- Adjust the mobile session timeout value
- Erase the Salesforce data from a user's device
- Delete a device from a user's record.
- To find out why a user's device is not synchronizing, hover your mouse over the red error icon in the Status column. Additional information about the synchronization errors appears on the device's detail page.
You can also manage mobile users from the Assigned Mobile Devices related list on the user detail page. The last time a full data set was downloaded to the mobile device. If a user's data set exceeds the limit defined in the assigned mobile configuration, the device can be registered but not activated. The registration process creates the device record in Salesforce and associates it with the user whom registered it. If Salesforce detects the selected device was registered by a user in another organization, the fields on the Mobile Device page are blank. This can happen when a device was registered to a user in your sandbox organization and then later activated by a user in your production organization. To remove the old device record from your organization, simply delete the device.